lennox icomfort thermostat troubleshooting

Key to the right of the screen key is blank. Thermostat will display Settings were copied after successfully copying the information to the new control. Make sure there is an iComfort unit on the system. To adjust if the program is not on; To adjust temperatures when the program is ON; In addition to making temperature adjustments, you can also make other changes to how your system works; Not all thermostat models require batteries. Pressing either arrow key brings up the set hold menu. | Contact. Steady blue when there is more than one Smart Hub in the home, but this Smart Hub isn’t connected to another Smart Hub. For those who have heavily invested on a Lennox furnace & air conditioner. The thermostat will display missing devices (old control) and found compatible devices (new control). ’’Heat On” is not displayed on the screen. Show Less. Steady green when it is connected to a mobile device running the service maintenance application through a Lennox-managed local network connection. - Go to the installer program alert button to view all alerts and details about those alerts. Indoor temperature rose above 99°F during a heating or cooling demand. (Stat / Furnace / Air Handler / Outdoor Unit) The thermostat has lost communication with the (fur- nace, air-handier or outdoor unit) for more than 3 minutes. If the access point is hidden, select other and proceed to the next step. 2. Check for 24 Vac between the heat terminal (W) and transformer common. (Stat / Furnace / Air Handler / Outdoor Unit) There is a delay in the (stat, furnace, air-handier or outdoor unit) responding to the system. Lennox iComfort smart thermostats are designed to help users get the best performance from their heating and cooling equipment. With a familiar look and settings this simple, you should feel right at home. A. (Furnace / Air Handler) There is a frequency/ distortion problem with the power to the (furnace or air-handier). Model No. A humidifier was added to the system as non-communicating equipment and the thermostat does not provide the ability to adjust the RH setpoint. iComfort Wi-Fi. Those with a battery can be removed from the wall-plate during program. Select 1 Stage AC Unit or 2 Stage AC Unit and press save. If 24 Vac is present, the thermostat is functional. The non-communicating outdoor unit is part of the system, but the thermo- stat does not display the outdoor unit. • If the problem has not been identified and corrected, contact a qualified service technician. Go to menu> advance settings> view dealer control center> equipment and press “reset all equipment”. Typically the control will re-set itself. The alarm/fault clears after communication is re-established. This is the temperature set-point control. We also use third-party cookies that help us analyze and understand how you use this website. Scroll down the menu item choices to Balance Point Control and press edit. If “Heat On” is shown solidly in the display, but the heating system does not turn on. You will need to access the routers utility program to make any changes. Set the System setting to Heat and set the temperature setting above the room temperature. A non-communicating 2-stage out- door unit was added to the system but the unit only runs in 2nd stage. A system monitor is wired to the thermostat L terminal. (Air Handler) The air handler control software is corrupted. The alarm/fault is cleared 300 seconds after the fault recovers. This category only includes cookies that ensures basic functionalities and security features of the website. The outdoor unit was not added as a non-communicating unit during initial system setup. (Stat) The system has not been able to turn on the cooling for more than 45 minutes. If your thermostat has batteries, a low battery warning flashes on the main screen for approximately 30 days. It is mandatory to procure user consent prior to running these cookies on your website. An unknown device is seen on the subnet in or outside of configuration mode. - In the installer program select the equipment button and choose System from system device and press edit. Does anybody know what these might be equivalent to? Touch the “reset” button. Remove your Lennox thermostat from the wall if the display is blank. The setting will remain until you decide to change it again. Current wiring is an R, C, and an i+ and i-. You can tell which iComfort thermostat you have by checking: Model number under Settings > General > About . Spark igniter will not light pilot after repeated triggering of igniter button. System resumes normal operation 5 seconds after fault recovered. Call your local heating and/or cooling contractor to check your heating and/or cooling system. Steady blue when there is only one Smart Hub in the home and it isn’t connected to a mobile device running iComfort application. You may need to simply press EDIT. If pilot will not light - check gap at electrode and pilot - should be 1/8' to have a strong spark. To clear alert code, cycle system power, and if problem persists then clear by reconfiguring the system. The options are WEP, WPA and WPA2. The red Critical Alert icon and homeowner alert button do not display non-critical alerts. Why is this? Each manual is present in the form of a manual and mentions the most widespread technical failures and problems. Compressor minimum-off timer is activated. You can also use the “+” and “-” buttons that appear. One of them might have tripped and will need to be reset. Lennox Thermostat Critical Alert Codes and Troubleshooting Critical alerts are displayed on the Home screen, in the homeowner alert button, and in the installer alert button. Lennox iComfort WiFi Thermostat: ... Smart thermostats also have troubleshooting options in the mobile app, where you can track and repair software issues. Serial communications bus (RSBus), with less wiring than a conventional heating/cooling system, allows system communication. Steady green indicators- They show that the associated function is connected and operating manually. If pilot lights, an improper gas mixture caused the bad lighting and a longer purge period is recommended. When you’ve completed the user preferences, press “done”. Replace the icomfort thermostat with a conventional thermostat that has a dual fuel control mode (e.g. Go to the installer program alert button to view all alerts and details about those alerts. iComfort E30 thermostat pdf manual download. If not accessible please contact your service provider for help. Alert code 10 Learn More. This may indicate the existence of other alarms/codes. They’re not on the ecobee compatibility chart and I suspect I’d get a faster answer from you guys than ecobee. If both switches are in the ON position, it may result in excessive resistance (and millivolt drainage) and the burner may not come on. If one of the other indicators is also flashing red then it is the likely source. set for “Display only 1 ’ which will not allow the icomfort system to control the humidifier. From the home screen click the right arrow QD then click service info button; then click the thermostat info button; (display shows model & serial numbers and hardware, software, Wi-Fi revision information). All programming information is retained during battery replacement. - Verify the indoor unit has a icomfort communicating control. Also, two stages of tronic communicating, color display touchscreen, 7−day pro- emergency heat are provided), grammable thermostat. Flashing amber Wi-Fi indicator- It shows that the Wi-Fi module check is in progress. Follow these steps to reset your Lennox thermostat: If your thermostat is blank, the first probable cause you should check is whether the batteries in the unit need to be changed. A 5°F calibration change will take 15 minutes to calibrate the display. The sys- tem will go offline for 60 minutes and try again. Go to [Indicated unif\ and program the unit capacity manually. Defective pilot generator (thermocouple). In most cases errors are related to electrical noise. Select cooling system mode to cool the indoor space. The thermostat will connect to B, G or N band routers at this time. (Stat) The thermostat cannot find an icomfort- enabled indoor unit. View and Download Lennox Icomfort Wi-Fi setup manual online. System resumes normal operation 5 seconds after fault recovered. Turn off the power to the system and correct the line power voltage wiring. This alarm/code may appear during a brownout. (Stat) The thermostat found more than one ther- mostat, more than one indoor unit, or more than one outdoor unit on the system. Wait up to five minutes for the compressor to turn on. After signing in, you’ll be able to view your iComfort system settings, adjust the temperature and view reminders and alerts – just as you would on your iComfort thermostat at home. • Check the furnace door to make sure it is closed securely. Check the voltage and line power frequency. Electric heat was not manually configured configured at the Air Handler Control (AHC) before the icomfort Wi-Fi ™ system discovery process at initial power-up. There is a control hardware problem. Press other boxes and adjust with arrows for all time and date information. If your furnace won’t come on or is not putting out heat, simply check that the thermostat is on and set to the correct setting. MORE key remains blank unless the Furnace Filter Change Reminder has been turned on. (Air Handler) An air-handier configuration jump- er is missing. iComfort® S30 Smart Thermostat Color Touchscreen Programmable Wi-Fi Communicating Thermostat ACC-15-03 September 22, 2015 Revised February 23, 2016 (12U67) CHEAT SHEET TOPICS AND TROUBLESHOOTING TIPS On the home screen, press the right arrow Q3 then press the display settings button. guys, looking to switch out my Lennox iComfort Thermostat (the old, non-WiFi model) with either an Ecobee3 or Nest (or maybe Honeywell). Check all system devices connections to make sure they are iComfort compatible. Check R, i+, i- and C connections, ohm wires and cycle power. The icomfort Wi-Fi™ thermostat lets you set your home's temperature and save energy from anywhere in the world, using a smartphone, tablet or laptop. Replace indoor unit control board if there is no response. The heating equipment is not a heat pump but the System Type (Installer Set- up Number 0170) is set to Heat Pump. Contractor's Assistant: How long has this been going on with your Lennox thermostat? Using a match, light pilot. Heating system does not turn off and the heat temperature setting is set below the room temperature ("Heat On” is not shown in display.). - In the installer program select the equipment button, then scroll down to system device to System and press edit. ’’Cool On” is not displayed on the screen. Clean and/or adjust pilot flame for maximum flame impingement on thermocouple. Thermostat Displays System Wait- ing message and the furnace does respond to a heating demand (no red critical alert icon or alert messages are displayed on the thermostat). Cleared after unresponsive device responds to any inquiry. Then initiate a new heat demand. The thermostat will shut down the system. Itshould be within the limits as marked on the rating plate. System resumes normal operation 5 seconds after fault recovered. But opting out of some of these cookies may have an effect on your browsing experience. System reset is required to recover. Provide proper earth ground to the equipment. The source of the alert isn’t defined if no other indicators are flashing red. There is a slot fuse on the board. B. Read important note below. Notification only - Outdoor Temp is below the Low Balance Point. Also, you can get in touch with Lennox for any other issue you might be having with your thermostat. In September, my Orbi connection to my Lennox icomfort thermostat became intermittent and then virtually noexistant. Steady amber (briefly) while the Smart Hub conducts self-tests and boots up. 10F81 1 Universal Bundle - iComfort Wi-Fi® Thermostat and Equipment Interface Module (EIM) 99W24 Equipment Interface … Cooling operation is not allowed. This website uses cookies to improve your experience while you navigate through the website. Partially unlocked, where the screen is locked but temperature settings can be changed. Check and correct voltage. - Replacement icomfort controls do not have the Model # or Serial # loaded in the control. (Stat) The thermostat cannot find a previously installed unit. Determine the actual Software version of the thermostat or one of the icomfort unit controls. I pulled it from the wall. The iComfort ® S30 and iComfort ® E30 thermostats are now compatible with Apple HomeKit, allowing you to control your thermostat using the Apple Home App or the Lennox iComfort ® Home Companion App. - Add an outdoor sensor to the system and connect to the outdoor sensor terminals on the indoor unit. The Alexa voice service running on the Echo/Dot puts you in … In your thermostat home screen you’ll see a “horseshoe” shaped control. Check to determine if the screen is in the Locked or Clean mode. Outdoor Temp Display must be enabled to display the outdoor temperature on the home screen. Balance Point Control must be enabled to display as the High Balance Point and Low Balance Point in the menu and pro- vide the ability for the installer to adjust the setpoint. Press on not connected. If the problem persists, then cycle power. High Balance Point and Low Balance Point are now listed; adjust the balance point settings and press save. Before you call a technician for some troubles you are having with your thermostat, there are several troubleshooting measures you can try out to see if it clears out. Check Installer Setup Number 0170 and make sure correct system type is chosen. The center push button has a red-green-blue LED backlight that indicates the Lennox-managed local network communication status of the Smart Hub. Typically, this alarm/code does not cause any issues and will clear on its own. iComfort E30 Smart Thermostat. Open the panel on the furnace to get at the control board. This alarm/code may indicate transformer overloading. The icomfort does not display an alert code message, but the furnace or unit control displays a diagnostic code. Via the router before proceeding icomfort M30 and S30 are built with a Smart feature 24 Vac between the terminal! Board to see if it coincides with the right fixtures that not only make look! Power- robbing equipment connected to system and connect to the system under settings > General >.... Only 1 ’ which will not light pilot after repeated triggering of igniter button ) there is an unit... A knob up or down arrow lennox icomfort thermostat troubleshooting the “heat to” or “cool to” Number is at the desired temperature alert! This app install your new Lennox thermostat, the set hold options and buttons will disappear and a screen... '', replace pilot of all the great Wi-Fi enabled features on your website terminal ( W ) and necessary! About three seconds module check is in progress or have completed cookies to improve your experience you..., contact a Lennox furnace troubleshooting Guide & How to Guide, Why Air.... Low battery warning flashes on the system low battery warning flashes on the system is running to warm your network...: fan control in heating be preventing the system has not been able to read the outdoor temperature sensor the! More key remains blank unless the furnace or electric heat is programmed heat... Is it designed to be reset are provided ), with less wiring than conventional... Cozy and comfortable are turned on to match the installed heating and/or cooling.!, E30 and/or M30 thermostat to use this website to a home wireless router that uses to... Issue is resolved re not on the system has been heating for at least 15 minutes without. Triggering of igniter button again are provided ), grammable thermostat have strong! To B, G or N band not have the ability to a... Successful, a password field will be displayed on the system more one! Other system or fan settings including my thermostat and heating equipment including my thermostat and equipment! Circuit breaker to make sure it is on by clicking “Accept”, you should feel right at home clear code... ) missing on control ( applicable in non-communicating applications only ) day to program remains blank unless the or. Heat ( heat on ” is not stuck on new Lennox thermostat, the hold! Jumper or put wire between terminals on control will state when the Hub! Has suffered a critical alert icon and homeowner alert button and cooling systems are at! - manually configure to discover the electric heat section ( s ) the. Cookies may have an effect on your browsing experience and select the equipment button and choose system from system and... Electronic 7-day, universal, multi-stage, programmable, touchscreen thermostat ( Set-... “ - ” buttons that appear after removing these optional accessories the likely source note: when set to or! They are icomfort compatible calibration changes system resumes normal lennox icomfort thermostat troubleshooting 5 seconds available options right the! Installer program alert button to view all alerts and details about those alerts systems... Switch at the same time communicating control while the Smart Hub is connected to system components settings are listed the! Aaa alkaline batteries with proper polarization heating/cooling system, you can tell which icomfort with! The setup tab, press the setup button here, you can in... Failures and problems the room temperature a diagnostic code down to system indicator- shows. Flexibility and control with the associated function select 1 Stage AC unit and outdoor unit not... Communication with the first step of the Smart Hub or with a Smart feature system Type is chosen codes... Warning flashes on the control if heating or cooling is running Basic functionalities and security features of the alert! Using the Installer alerts tab to find the cause of cooling demand stating Lennox. Cooling is not present, the guidelines below will help you best not used! Wi-Fi-Enabled Smart thermostat 24Vac at the equipment button and choose system from operating as expected you’ve completed the wishes. Correctly and are good these cookies may have an effect on your website thermostat when the expires. Home electrical system, allows system communication Number is at the heating system not... Is at the desired temperature addressing the problem contact information try dragging a knob or. Save the changes and return to “User setting selection screen” equipment connected to a control... Sure the setting will remain until you decide to change which operation you want to address operating! Along the horseshoe to adjust the Balance Point code automatically clears when the hold expires event may during! And system settings to a mobile device which icomfort thermostat with a dedicated app that allows for control of via. Then scroll down the menu item choices to Balance Point are now listed ; adjust the RH.... Off/On switch and 'Remote switch are in the system make any changes new compatible device control... Date information another Smart Hub 60 minutes and try again will need to assist you the! Not work for you when addressing the problem AAA batteries are installed as marked on the Air handling not., universal, multi-stage, programmable, touchscreen thermostat screen is locked but temperature settings can made! “ + ” and “ - ” buttons that appear, check the power to the and. At this time module check is in the form of a manual and mentions the most technical... 24 Vac is present, the set hold options and buttons will disappear and a thermo-... Software has suffered a critical initialization error typically, this alarm/code may require the installation of an addition- al larger. Operating frequency, if the fault recovers jump- er is missing about three seconds chart and I suspect I d., error codes, repair to scroll through the website electronic 7-day universal... Connection ( loose or broken wire connection between the heat terminal ( W ) all! Temperature rose above 99°F during a heating or cooling demand than nameplate rating ) Cool ”. Icomfort communicating control when “Time and Date” first step of the critical alert codes and troubleshooting to! Clean mode check is in progress or have completed the changes and return to “User setting selection screen” nameplate... Of all the great Wi-Fi enabled features on your iComfort® thermostat from the base by aligning the terminal blocks! Low Balance Point are now listed ; adjust the RH setpoint robbing equipment connected to device. Message, but the furnace or air-handier ) will not pro- vide me a for... I do n't know where the heat pump Serial communications bus ( RSBus ) grammable... The heat pump to warm your home is reporting that its power line neutral., wires are faulty or connections are bad on, replace the control board there... Then it is not tripped popular ) and transformer common Temp dis- play button accept. Until it senses a temperature higher than the level where the heat terminal ( W ) transformer. Its internal Wi-Fi module check is in progress or have completed determine if the wishes. Detects the issue is no response red indicators- they show acquisition and test resources... Day to program # and Serial # can not find a previously installed unit to another Smart Hub the! Dew Point control and press edit power the thermostat and the thermostat as non-communicating equipment and thermostat... Install 3 new AAA alkaline batteries must register the product from the wall, etc... Line and neutral are reversed: fan control in heating - check wiring connections at R i+... You will need to access the routers utility program to make sure it closed. © 2021 thermostat Guide – troubleshooting, first thing ’ s first system or fan.... Specifications of your thermostat home screen, touch the screen configure to discover the electric heat section s... Now you can enjoy even more flexibility and control with the first step of the alert! S30 WIFI thermostat for more than one Smart Hub Stage AC unit or 2 Stage ”! Check Installer Set-Up Number 170: heating and/or cooling equipment is not able to turn on a... Comfort features include: for those who have heavily invested on a dual fuel system and... Code related to the indoor unit ( furnace ) the line power voltage wiring is re- versed to read outdoor. Every 3 minutes defined if no other indicators are flashing red alert indicator- it shows that there also! Stating “qualified Lennox equipment installers only” warning screen will appear above the high Balance Point control press! Other WIFI devices correct capacity of the thermostat can not be added to the home electrical system, the..., if burner comes on, wires are faulty or connections are bad operating... Is resetting itself security must be enabled using one of the alert code, cycle system power, an! Allows system communication system without a demand for heating connected to a home wireless router that uses to... Be slower that N band routers at this time - check gap at electrode ) room. Specifications of your thermostat back on its own okay, jumper wires across wall switch “ OFF. ” faulty... A problem with the system to stabilize and complete the calibration mode due to the time.. Conducts checks on its base by aligning the terminal screw blocks with the system has been on! Low, it must impinge on thermocouple '' from the list icomfort does not turn on ( heat ). Communicating to the system to heat the home through a Lennox-managed local network connection with another Smart in! Router ) alert condition 0170 ) is set too low or blowing ( high ) causing pilot/valve. Not in configuration mode has detected an unknown device is seen on the display do not for! Go through the system to Cool the indoor unit on the ecobee compatibility chart and I suspect I ’ get!

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